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Frequently Asked Questions
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Common Questions
Do you price match?
How long will it take for my order to arrive?
What is your returns policy?
Why haven't I received my $10 welcome reward?
What payment methods do you accept?
How do I use my eVoucher?
How do I set-up a Gift Registry?
FAQ Topics
Gift Registry
Same Day Delivery
Gift Cards
Car Seat Installation
Click & Collect
Car Seat Recycling
Capsule Hire
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Gift Registry FAQ
How do I create and share a registry?
How do I add products to my list?
Are prices locked and stock reserved?
Can I add a bundle to my registry?
How do I find a gift registry?
Is the gift delivered direct to the recipient?
Where can I see purchased gifts?
Can I return a gift?
Explore registry guide
Manage your registry
Create new registry
Find a registry
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Gift Card and eVoucher FAQ
How do I use my Baby Bunting gift evoucher online?
How long is a voucher valid for?
Is there a maximum dollar amount that can be purchased?
When will the recipient receive the eVoucher?
How often can one voucher be used?
What does it cost to send a voucher?
Can I add multiple vouchers in one transaction?
What does the sender and recipient receive when purchasing a voucher?
Where can the eVoucher be used?
Can I send the eVoucher to myself?
I don't live in New Zealand, can I still purchase a voucher?
What do I do if I haven't received my eVoucher?
Buy eVoucher
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Same Day Delivery FAQ
What is Same Day Delivery?
Is there a minimum spend to use this service?
Are there any restrictions for Same Day Delivery?
From which stores is this service available?
Can I update the delivery address after placing my order?
How do I track my delivery?
What should I do if there is an issue with my delivery?
Do I need to sign for my delivery when it arrives?
Scheduled Delivery
Free Standard Delivery over $149
Delivery Policy
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Click & Collect FAQ
How do I arrange a Click & Collect?
Which Baby Bunting stores offer Click & Collect?
How much does the Click & Collect service cost?
How will I know my order has been successful?
How will I know when my order is available to collect?
What will I need to bring to the store when collecting my order?
Can I have someone collect the goods on my behalf?
Where inside the store will I collect the goods from?
What if I need to make an enquiry about my order?
What if I change my mind?
How long will Baby Bunting hold onto my Click and Collect order?
Is the Click & Service available during sale periods?
Car Seat Installation FAQ
What should I expect at my Baby Bunting car seat installation?
Will the price of installation vary across different vehicly types?
Why does Baby Bunting encourage children to travel rear-facing?
Can my child's car seat be installed with the seatbelt or ISOFIX?
What is a top tether and must I use one with my car seat?
Where is the safest place to install my child's car seat?
Can I fit 3 car seats in my vehicle?
How do I know if my car seat is installed properly?
Shop Car Seats
Shop Car Seat Accessories
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Car Seat Recycling FAQ
How much does it cost to recycle my car seat?
How many seats can I recycle?
What parts get recycled?
How are the seats taken apart?
What type of car seat do you accept?
Are there any car seats you won't accept?
Capsule Hire FAQ
Do I need to book to have my hired capsule & base installed?
Why do I need a base with the Capsule?
Can I hire more than one base?
Can my capsule base be installed with the seatbelt or Isofix?
How long will my baby be in a Capsule & Base / How long should I hire a Capsule & Base for?
Can I extend my hire period if my child still fite the Capsule at 6months?
What Car Seat Will My Child Use After We Return The Hire Capsule And Base?
Why Does My Baby Have To Travel Rear-Facing In A Capsule And Base?
Where Is The Safest Place To Install The Capsule And Base?
Can I Fit 3 Car Seats In My Vehicle?