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Frequently Asked Questions
We're here to help. Browse by topic or raise an enquiry with customer care.
FAQ Topics
Gift Registry
Same Day Delivery
Gift Cards
Car Seat Installation
Click & Collect
Car Seat Recycling
Capsule Hire
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Returns Policy
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Common Questions
Where is my $10 welcome reward?
How do I book, edit or cancel a car seat installation?
How do I request a price beat?
What payment methods do you accept?
How do I set-up a gift registry?
Gift Registry FAQ
How do I create and share a registry?
How do I add products to my list?
Are prices locked and stock reserved?
Can I add a bundle to my registry?
How do I find a gift registry?
Is the gift delivered direct to the recipient?
Where can I see purchased gifts?
Can I return a gift?
Explore registry guide
Manage your registry
Create new registry
Find a registry
Gift Card FAQ
How do I use my Baby Bunting Gift Card online?
How long is a Gift Card valid for?
Is there a maximum amount that can be purchased?
When will the recipient receive my Digital Gift Card?
How often can one Gift Card be used?
Can I add multiple Gift Cards in one transaction?
Where can a Gift Card be used?
What happens if the Digital Gift Card is not received?
Can I use a New Zealand Gift Card in Australia?
How do I purchase a larger quantity of Gift Cards for corporate gifts?
Buy eVoucher
Same Day Delivery FAQ
What is Same Day Delivery?
Is there a minimum spend to use this service?
Are there any restrictions for Same Day Delivery?
From which stores is this service available?
Can I update the delivery address after placing my order?
How do I track my delivery?
What should I do if there is an issue with my delivery?
Do I need to sign for my delivery when it arrives?
Scheduled Delivery
Free Standard Delivery over $149
Delivery Policy
Click & Collect FAQ
How do I arrange a Click & Collect?
Which Baby Bunting stores offer Click & Collect?
How much does the Click & Collect service cost?
How will I know my order has been successful?
How will I know when my order is available to collect?
What will I need to bring to the store when collecting my order?
Can I have someone collect the goods on my behalf?
Where inside the store will I collect the goods from?
What if I need to make an enquiry about my order?
What if I change my mind?
How long will Baby Bunting hold onto my Click and Collect order?
Is the Click & Service available during sale periods?
Car Seat Installation FAQ
What should I expect at my Baby Bunting car seat installation?
Will the price of installation vary across different vehicle types?
Why does Baby Bunting encourage children to travel rear-facing?
Can my child's car seat be installed with the seatbelt or ISOFIX?
What is a top tether and must I use one with my car seat?
Where is the safest place to install my child's car seat?
Can I fit 3 car seats in my vehicle?
How do I know if my car seat is installed properly?
Shop Car Seats
Shop Car Seat Accessories
Car Seat Recycling FAQ
How much does it cost to recycle my car seat?
How many seats can I recycle?
What parts get recycled?
How are the seats taken apart?
What type of car seat do you accept?
Are there any car seats you won't accept?
Capsule Hire FAQ
Do I need to book to have my hired capsule & base installed?
Why do I need a base with the Capsule?
Can I hire more than one base?
Can my capsule base be installed with the seatbelt or Isofix?
How long will my baby be in a Capsule & Base / How long should I hire a Capsule & Base for?
Can I extend my hire period if my child still fite the Capsule at 6months?
What Car Seat Will My Child Use After We Return The Hire Capsule And Base?
Why Does My Baby Have To Travel Rear-Facing In A Capsule And Base?
Where Is The Safest Place To Install The Capsule And Base?
Can I Fit 3 Car Seats In My Vehicle?
