Change of Mind Returns Policy
In addition to your statutory rights under New Zealand Consumer Law, if you change your mind about an item purchased from Baby Bunting:
We offer an exchange, store credit or refund within 30 days of purchase or an exchange or store credit after 30 days of purchase. For members of Baby Bunting family, it's 60 days.
For us to be able to process a Change of Mind return, your item must be:
- returned with a proof of purchase (receipt or online order number - we might also be able to locate the information if the purchase was registered in your Baby Bunting Family account);
- unused, in original packaging and unassembled with instruction manuals and accessories included and;
- returned with any bonus item(s) provided at the time of purchase.
Excluded from our Change of Mind Returns Policy are:
- food items and infant formula
- Gift Cards and eVouchers
- discontinued or reduced to clear items
Note: A refund can only be provided to via the same payment method used for the original transaction. If the original purchase was made via a Baby Bunting voucher, you will be refunded via eVoucher or if in store, a Gift Card for the refunded amount. Upon notification that a card used for an initial purchase has since expired or been cancelled, we will still attempt to refund to the original card and will use an alternate method of refund only if the refund to the original method fails.
For security purposes, we may request your contact details when we process a return. Any personal information we collect will be held in accordance with our Privacy Policy.
How do I return an item?
You can return the item purchased in-store or online to any Baby Bunting store in New Zealand. Find your local store here.
Prefer not to visit a store? Use our Online Return Form below, and our team will advise the best way to arrange your return (eg: courier collection or return label). Please note, return postage fees apply.