You asked, we listened. We now have more than 10,000 new products online, giving you more choice with the same shopping experience that you know and love.
How it works
- On the Baby Bunting website, you will notice a "Sold & Shipped By" note on the product display page which indicates that the product is sold and delivered by a Marketplace seller.
- Place your order using our secure check-out, in some cases, you may be required to pay a postage fee.
- Please note, your financial details are never shared with our trusted sellers.
We only send relevant order details who will package and send your order directly to you. - If you have any questions or concerns, the Baby Bunting Customer Care is here to support you through the entire process
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Marketplace FAQs
Marketplace is a collection of products that extends our current range. Baby Bunting has partnered with selected third-party sellers ('marketplace sellers') to curate an assortment of new brands and products to better help you in the early years of parenthood.
Baby Bunting’s marketplace items are found on our site, as indicated by "sold and shipped by”. Sellers define their own price and delivery fees and Baby Bunting is not the seller and is not involved in any way with a marketplace seller’s display of comparison pricing.
Marketplace sellers are required to ensure that their products meet all applicable Australian mandatory safety standards.
Your financial details are kept safe with Baby Bunting and are never shared with the marketplace seller.
No. Products are sold online and delivered directly to customers by the marketplace sellers that we have partnered with. This means you won’t be able to find Baby Bunting Marketplace products stocked in your local Baby Bunting store.
The marketplace seller determines their prices without modifications by Baby Bunting. At this time, marketplace sellers will not accept coupons and their products are not part of our Baby Bunting family rewards loyalty program. We're continuing to evaluate this so watch this space.
Unfortunately, gift cards and eVouchers cannot be redeemed on items sold by marketplace sellers. Please note, if your cart includes both marketplace and Baby Bunting items, a gift card or voucher still cannot be applied.
At this time, marketplace products are excluded from the Baby Bunting Price Promise. Marketplace sellers determine their prices without modifications by Baby Bunting.
At this stage, we do not offer Click & Collect services for marketplace sellers and their products. We're continuing to evaluate this so watch this space
Yes! You can add marketplace items to your gift registry list for your friends & family to purchase. Keep in mind, as these products are sold by a third-party seller, they will only be available for delivery.
If you have any concerns or queries about your order of marketplace products, please contact Baby Bunting’s Customer Care team. At this stage, we will be handling all enquiries on behalf of the marketplace seller to ensure that you get the quickest resolution to your query.
Oncethe marketplaceseller has shipped your order, you may receive a tracking link within your dispatch confirmation email. This is determined by the seller’s own processes and systems.
You may receive multiple parcels if you are ordering different marketplace products from different marketplace sellers as these products may be dispatched from sellers who are located anywhere in Australia. Some sellers may also nominate to dispatch products in multiple parcels depending on circumstances.
If you would like to receive an invoice for your order, please contact our Customer Care team who will help you out with your request.
We want to make the returns process as simple and easy as possible for you. If you wish to return a product please contact our CustomerCare team via the contact us form or by phone. Our Customer Care team will contact the marketplace seller and advise you on the best way to return the product(s) and inform you of any further details required. Our marketplace sellers have their own individual returns and refunds policies, which are available on each product page. Please review the seller’s returns and refund policy for more information. Refunds will be processed back onto the original payment method used at the time of purchase.
Our marketplace sellers have their own individual returns and refunds policies, which are available on each product page. Please review the seller's returns and refund policy for more information. Refunds will be processed back onto the original payment method used at the time of purchase.
For hygiene reasons, unfortunately our marketplace sellers cannot accept change of mind returns on bedding and manchester products that have been opened.
If you have a faulty item from a marketplace seller, please select the item and the return reason as faulty in our online return portal. The seller will review your enquiry and respond directly back to you.
Please have your order number and email handy to get started.
If something is not right, you are welcome to initiate a return through our online portal. Please have your order number and email handy to get started.
Marketplace products are sold online only and delivered directly to you by marketplace sellers. Sellers have their own individual returns and refunds policies, which are available on each product page.
At this stage, our in-store team members do not have the ability or access to process an exchange, return or refund for marketplace products.
If you wish to return a product, please initiate a return through our online portal. Please have your order number and email handy to get started.
