Select a rating to filter the reviews.
1.0
1 review
0% would recommend this product
1 written review
Not foldable
This frame is not foldable. You need to remove two screws on each side every time you want to put it away. That’s not foldable, you have to dismantle it. Also swing is too big for the frame. The amount of lope you have to loop around fittings makes the swing twist. Ropes are long enough to mount the swing on a tall tree. Frame is also not sturdy. Not fit for purpose.
Select a rating to filter the reviews.
1.0
1 review
0% would recommend this product
1 written review
Not foldable
This frame is not foldable. You need to remove two screws on each side every time you want to put it away. That’s not foldable, you have to dismantle it. Also swing is too big for the frame. The amount of lope you have to loop around fittings makes the swing twist. Ropes are long enough to mount the swing on a tall tree. Frame is also not sturdy. Not fit for purpose.
| Country Of Origin | CHINA |
| Country Of Origin | CHINA |
The items you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the case of a major failure, you are entitled to a refund and compensation may also be payable for any other reasonably foreseeable loss or damage. Action to remedy the problem may include instructions on proper use. You may be required to supply the goods for inspection or provide pictures or videos of the defect so an assessment can be made.
The items you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the case of a major failure, you are entitled to a refund and compensation may also be payable for any other reasonably foreseeable loss or damage. Action to remedy the problem may include instructions on proper use. You may be required to supply the goods for inspection or provide pictures or videos of the defect so an assessment can be made.
With over 10 years of experience in kids outdoor playground equipment, Lifespan Kids is a thriving Australian owned retailer with over 40,000 happy customers. Lifespan Kids kicked off in 2008 with a range for trampolines and wooden play equipment. The HyperJump series trampolines quickly became the flagship product with unique design attributes and a high level of after sales service. With strong support and feedback from a growing number of retail partners, the Lifespan Kids range continues to expand into indoor play, toddler play and inflatables.
With over 10 years of experience in kids outdoor playground equipment, Lifespan Kids is a thriving Australian owned retailer with over 40,000 happy customers. Lifespan Kids kicked off in 2008 with a range for trampolines and wooden play equipment. The HyperJump series trampolines quickly became the flagship product with unique design attributes and a high level of after sales service. With strong support and feedback from a growing number of retail partners, the Lifespan Kids range continues to expand into indoor play, toddler play and inflatables.
We offer a 7-day change of mind return policy. If you've changed your mind within 7 days of receiving your product, you can apply for a Change of Mind return. Provided you return your un-opened product, with original packaging and proof of purchase, we're able to provide a refund minus 15% restocking fee to your original payment method.
Products excluded from our change of mind policy
Who pays for return shipping?
For change of mind returns, any expenses relating to the return of your product to ActiveGo will be at your cost. For big and bulky items (over 40kg or marked as Big and Bulky on the product page), please contact us via Baby Bunting Customer Service.
Can I exchange a product?
ActiveGo is unable to offer exchanges on items purchased online. We recommend returning your item for a refund (under Change of Mind policy) and placing a new order.
I received the wrong item, what should I do?
Please get in touch via Baby Bunting Customer Service team.
My order was damaged during transit. What should I do?
Our couriers handle with care, and big and bulky items will contain packaging with lots of materials and styrofoam to prevent any handling or transit damage.
If your carton arrives damaged, we highly recommend to accept the delivery, mark on the shipping docket that the carton has been damaged by crossing out “delivered in good condition”, and reach us via Baby Bunting Customer Service of this occurrence.
Damage to the packaging may not necessarily mean your item has been damaged. For big and bulky items, our packaging is designed to withstand damage in order to protect the product. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or complete replacement depending on the issue.
My product is faulty on arrival. What are the next steps?
If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair. Please get in touch via Baby Bunting Customer Service.
We offer a 7-day change of mind return policy. If you've changed your mind within 7 days of receiving your product, you can apply for a Change of Mind return. Provided you return your un-opened product, with original packaging and proof of purchase, we're able to provide a refund minus 15% restocking fee to your original payment method.
Products excluded from our change of mind policy
Who pays for return shipping?
For change of mind returns, any expenses relating to the return of your product to ActiveGo will be at your cost. For big and bulky items (over 40kg or marked as Big and Bulky on the product page), please contact us via Baby Bunting Customer Service.
Can I exchange a product?
ActiveGo is unable to offer exchanges on items purchased online. We recommend returning your item for a refund (under Change of Mind policy) and placing a new order.
I received the wrong item, what should I do?
Please get in touch via Baby Bunting Customer Service team.
My order was damaged during transit. What should I do?
Our couriers handle with care, and big and bulky items will contain packaging with lots of materials and styrofoam to prevent any handling or transit damage.
If your carton arrives damaged, we highly recommend to accept the delivery, mark on the shipping docket that the carton has been damaged by crossing out “delivered in good condition”, and reach us via Baby Bunting Customer Service of this occurrence.
Damage to the packaging may not necessarily mean your item has been damaged. For big and bulky items, our packaging is designed to withstand damage in order to protect the product. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or complete replacement depending on the issue.
My product is faulty on arrival. What are the next steps?
If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair. Please get in touch via Baby Bunting Customer Service.
