We hope you love your Mammae products, however we understand that sometimes things don’t work out. We accept returns on items purchased within 30 days of purchase. Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase. Note, all gift cards and selected lines purchased are final sale. We offer repair, replacements or refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy. Any benefits set out in this policy may apply in addition to consumer rights under the Australian Consumer Law. In the occasional event of manufacturing faults or if you are not satisfied with the quality and integrity of your product, we would replace the product at no cost to the customer within 30 days. Prior to making a purchase, please read this policy carefully, so that you can understand your consumer rights and what you can expect from us if you are not completely satisfied with your order. In all cases, original proof of purchase must be provided.

SUBMIT A RETURN Please reach out to Baby Bunting Customer Service team in advance of your intentions to return any product, so that our friendly customer service team can provide you with further instructions. Include your full name, order number and detailed information regarding your return enquiry.

ADMINISTRATION We aim to process requests for repairs, replacements or refunds within 5-7 business days of email receipt. All refunds will be issued in the original form of payment upon receiving and authorising the returned goods in a reasonable and timely manner.

SHIPPING COSTS FOR RETURNS If the returned product can easily be shipped or returned, then you are responsible for organising the product to be returned to us. If the returned product received is deemed eligible for a repair, replacement or refund under the terms of this policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage costs incurred. Returned items must be sent through traceable mail as any items not received by Mammae will not be issued a return. In the event that we directly organise to pay for the collection or postage to be returned back to us, and it turns out the goods are not to be authorised eligible for a repair, replacement, or refund, under the terms of this policy (including under the Australian Consumer Law) then you will be required to pay the cost for collection and shipping of the returned product.

CHANGE OF MIND We do not offer any form of refund for change of mind purchases, have made the wrong product selection or find the same product cheaper elsewhere.

DAMAGE DURING TRANSIT In the event that your order has been damaged during transit, please contact our customer service team as soon as possible. Any damaged product must be returned to us in the condition it was received, together with any packaging and other items which you received the damaged product. Provided you have contacted us in writing within 3 days from the date of receiving the goods, we will arrange to repair or replace the damaged product. Please email Baby Bunting Customer service team with an image of the parcel and product damage, along with your order number for further review. In the event of goods damaged during transit, we shall not reimburse the cost of shipping the faulty goods back to us, however we will happily bear the cost of shipping the new replacement product to you.

MANUFACTURING FAULT We apologise if an item you have received is not in perfect condition. In the occasional event of a manufacturing fault, please reach out to Baby Bunting Customer Service team with an image of the faulty goods, along with your order number for further review so that we can make things right. We have a 30 day manufacturing faulty claims period (this excludes general wear and tear), in which case we can offer repair, replacement or refund options. If requested by our team that your product should be returned to us, we shall bear the cost of shipping the faulty product back to our returns studio, as well as the cost of shipping the replacement product to you.